At Panjarat, we are dedicated to providing you with a seamless and satisfying shopping experience every time you purchase from our website. We take utmost care in packing and delivering your jewellery to ensure it reaches you in perfect condition. However, we understand that issues can occasionally occur. To assure you of a worry-free purchase, we offer a clear and secure return and refund process in case you are not fully satisfied with your order.

ELIGIBILITY FOR REFUNDS OR REPLACEMENTS

1. Incorrect Product Received
If you receive a product that differs from what you ordered, we sincerely apologise for the inconvenience. Please email us a clear photo of the product you received along with your order number. Once the discrepancy is verified, we will arrange a hassle-free pickup and send you the correct product at no extra cost.
Note: Returns will not be accepted if the product has been worn or used.

2. Damaged Product Upon Delivery
All orders are carefully packed to prevent damage during transit. However, if your product arrives damaged, we regret the inconvenience caused. Kindly email us with a clear photo of the damaged item, an unboxing video, and your order number. Upon verification, we will immediately dispatch a replacement at no additional charge.

3. Incomplete Order
If you ordered multiple products and haven’t received all items, your order may have been shipped in separate packages. If any item is missing from the final delivery, contact us with your order number. We will investigate and ship the missing item(s) promptly—usually on the same day.

IMPORTANT NOTES

• Timely Reporting: Please report any issues within 2 days of receiving your order to ensure quick resolution. Replacements will be delivered within 4 to 5 business days.

• Non-Returnable Items: Due to hygiene and safety concerns, products are not eligible for return unless they are incorrect or damaged.

REFUND PROCESS

• Refunds for Incorrect or Damaged Products: Once we receive and inspect the returned item, the refund will be credited to your original payment method within 5–7 business days.

• Refunds for Missing Items: If a replacement is not feasible for a missing product, we will issue a refund equivalent to the value of the missing item(s).

If you have any questions or need support, please reach out to us at caronaexports@gmail.com. We’re here to help.